Terms & Conditions
1. Definitions
For the purposes of these Terms and Conditions:
“Artilux” means Artilux Australia Pty Ltd (ABN 12 000 948 318).
“Customer” means the person or entity accepting the Quotation and engaging Artilux to supply Goods and Services.
“Goods” means the Screens and all associated components, materials, and products manufactured or supplied by Artilux as set out in the Quotation.
“Screens” means the retractable or pleated fly screens manufactured or installed by Artilux.
“Services” means the installation, check measure, maintenance, service calls, and any related work carried out by Artilux or its installers.
“Quotation” means the written offer issued by Artilux to the Customer describing the Goods, Services, prices, and other details of the order.
“Installation” means the fitting of the Goods to the Customer’s premises on the agreed date by Artilux or its installers.
“Variation” means any change to the Goods, Services, or installation requirements after acceptance of the Quotation, whether due to site conditions, Customer request, or measurement changes.
“Warranty” means the warranties provided by Artilux as set out in Clause 5, in addition to the Customer’s rights under the Australian Consumer Law.
2. Acceptance
By signing the Quotation or paying the deposit, the Customer accepts these Terms and Conditions.
Acceptance by either method forms a binding contract between the Customer and Artilux.
3. Manufacturing & Materials
Artilux will manufacture Screens in strict accordance with the Quotation.
Artilux will supply and install only what is listed and accepted in the Quotation. Any variation must be agreed to in writing by both parties and will be charged to the Customer.
Quotations requiring a check measure are subject to confirmation. If conditions or measurements differ, variations will be confirmed in writing and charged to the Customer.
Verbal agreements or representations not included in the Quotation and not agreed in writing are not binding on Artilux.
Meshes and finishes will comply with industry standards; minor variations in colour, weave, or texture are considered normal within those standards and may occur due to production processes.
Building movement may affect performance over time; this is outside Artilux’s responsibility.
The Customer must follow operating and cleaning instructions; failure to do so may void the Warranty.
The Customer must provide safe, unobstructed access and disclose hazards on the agreed installation date.
4. Payment
Orders over $1,000: 50% deposit at acceptance, balance payable on or before installation.
Orders under $1,000: Full payment at acceptance.
Progress Payments:
- If installation is delayed more than 30 days after Artilux advises goods are manufactured and ready, a progress invoice of up to 90% may be issued.
- Where part of the order has been installed and is operational, Artilux may issue a progress invoice for the completed portion.
- A small balance will remain payable on final installation.
Ownership: Goods remain the property of Artilux until paid in full.
Non-Acceptance: If the Customer refuses installation without valid reason relating to quality or specifications, the deposit will be forfeited. Where manufacturing costs exceed the deposit paid, the Customer is liable for the additional costs incurred.
Storage: If installation is delayed by the Customer for more than 60 days after goods are ready, Artilux may charge a storage fee of $50 per week (ex GST).
5. Cancellations & Missed Appointments
Order Cancellations
Orders cancelled within 48 hours of deposit may incur a fee of $60 or 10% of the order value (whichever is greater).
Deposits are otherwise non-refundable once manufacturing has commenced, except as required by the ACL.
Appointment Cancellations & Missed Appointments
Over 5 business days’ notice: No fee.
2–5 business days’ notice: $175 per installer.
Less than 2 business days’ notice or same-day cancellation / no access: $175 per installer for service calls, and up to $350 per installer for installations depending on time and resources allocated.
Service Fee: $175 per hour ex GST for service visits.
6. Warranty
7 years on frames and components (manufacturer’s warranty).
12 months on mesh (manufacturer’s warranty).
12 months on installation workmanship.
These warranties apply in addition to rights under the Australian Consumer Law.
7. Variations
Any additional work required due to unforeseen site conditions or changes requested by the Customer, including alterations due to change of mind or preference, will be quoted separately and charged accordingly.
8. Artilux’s Obligations
Artilux will manufacture and install Screens with due care, skill, and quality materials.
Completion times depend on material and resource availability; delays beyond Artilux’s control are not the company’s responsibility.
Screens will be installed by qualified installers with full Public Liability insurance.
9. Site Conditions
Artilux will take reasonable steps to install Screens to existing walls and frames. Artilux is not liable for damage or failure where walls, frames, or finishes are brittle, deteriorated, uneven, or affected by old paint or coatings. Artilux is not responsible for repainting, patching, or rectification in such cases.
Where Screens are removed or installed, any cracking, chipping, or damage resulting from the condition of the substrate is at the Customer’s risk.
Any rectification works requested by the Customer will be treated as variations and charged accordingly.
10. Limitation of Liability
Nothing in these terms excludes or modifies rights under the Australian Consumer Law.
Customers retain all statutory rights and warranties that cannot be excluded.